Thank you for shopping at Moto Leather Your Motorcycle Super Store Open Online 24 hours a day, 7 days a week.
10869 N Scottsdale Rd ste 103-152
Scottsdale, AZ 85254
e-mail [email protected]
Please note: our inventory is online only and not available at this location.
Our Mission Statement:
Moto Leather is dedicated to bringing you the best motorcycle accessories and apparel and providing a positive shopping experience. We take pride in only offering high quality products that you will be proud to own. Moto Leather is all about providing you with great service before, during, and after your purchase. Part of this commitment is providing a safe and secure shopping cart that processes your credit card and personal information using the highest data encryption available currently. The other part of our commitment to you is answering our phones during business hours, returning messages quickly, and answering all e-mails promptly. Most orders do ship the same day, but some may take as long as 48 hours to ship. For items that are imported it may take slightly longer, but we import items weekly directly to our location.
Moto Leather started in May 2003 and due to our commitment to providing outstanding customer service and great product selection and competitive pricing we have grown considerably.
If at any time you received a wrong or incompatible item due to Moto Leather's error please contact us within 30 days of receipt and we will rectify the situation right away at our expense.
Returns - All returns must be in new condition. You have 30 days from when the item was delivered to you for returns. For returns the customer will be refunded minus 20% restocking fee. Shipping is non-refundable.
Motorcycle Apparel Exchanges - Motorcycle apparel this means jackets, chaps, vests, gloves, and boots can be exchanges if they are in new condition with tags attached. There is no restocking fee for apparel exchanges as long as still new, never worn, and has tags still attached. The customer is responsible to pay shipping of the exchanged item.
Due to allergies and safety issues we cannot accept returns or exchanges that have smoke, perfume, or any other non-original scent. Scented items will be returned to the buyer at the buyer's expense. Shipping is non-refundable.
If your item is missing any parts you have 1 week to report this.
Items purchased in the close out section are not eligible for return or exchange. All close out sales are final.
To return an item to Moto Leather for store credit you must make the package identifiable for us. We suggest you print your e-mail confirmation and put it in the box. Please include a note telling us why you want to return the item or exchange. If it is an exchange tell us what you need in the note.
Online Order Status:
Moto Leather understands that you will want to know when your item has shipped and will want to be able to track it. You will be made aware of your order status from purchase to shipping by receiving e-mails from our automated tracking/status systems.
When you place an order at Moto Leather whether it is online or by phone you will receive an e-mail order confirmation. If there are any problems with your order we will e-mail you promptly. If there are no problems your next e-mail will be an order status with a link to a tracking number to track your package.
The most common reason an order will be delayed is if your credit card billing information does not match what your credit card company has on file. In this case we will e-mail you asking to verify the billing information. If needed we will call your bank to verify the information over the phone to proceed with the order quickly.
You may receive additional e-mails telling you of status changes to your order. Moto Leather likes to keep our customers informed of any delays in shipping or back orders which are rare.
Fast Fill Rates:
The majority of our items ship the very same day they are ordered. We understand no one wants to order a product thinking it is on the way and then the products doesn't even ship on time. Your order will ship promptly or you will be notified if the order will not ship within 48 hours.
In the event items are back ordered you will be notified. You will have the option to wait, change, or cancel the order. There is no restocking fee for cancelled orders.
CREDIT CARD FRAUD
If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you verify your billing address. We will then call your bank to verify this billing address. If you do not reply within 5 business days to a request to verify your billing address the order will be cancelled.
Our default shipping method is UPS Ground. Usually packages shipped with this method arrive in 3-5 business days from when they shipped. Most products ship the same business day they are ordered, but can take as long as 2 - 3 days to ship.
Expedited Shipping - While most of our products ship the same day it can take up to 2 or 3 days to ship out an order on occasion. If you order expedited shipping we will contact you if your order will not ship out the same day for approval.
International Orders - All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order. Additional charges, duties, or taxes from customs is the responsibility of the customer.
Military Shipping - Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 9 business days to process your orders. Your orders will be shipped USPS Priority Mail and you will be charged separately for actual shipping charges since your orders cost more to ship.